“Dear Imran, Thank you and whoever else within LPS has been involved in the long protracted battle to secure such a successful outcome in respect of my personal injury claim. I am truly delighted and would like to appologise for my moments of frustration during the 3 plus years you fought my case. The outcome is far better than I originally hoped & could reclaim my policy excess. In fact, it is bloody marvelous. You have done a wonderful job which I am most grateful, living as I am on a limited state pension.”